Tuesday, May 28 • 10:00 - 11:30
The Evolution of Infoway's Measurement and Evaluation Strategy

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Evaluation has been a cornerstone of Canada Health Infoway's vision of Healthier Canadians through innovative digital health solutions. With a diverse set of delivery partners and hundreds of projects over its history, the challenge was to enable high-quality, focused evaluation work across Canada. To this end, in 2006 Infoway initiated an evaluation strategy with a focus on "Technical Practice". Guided by an expert panel, Infoway's Benefits Evaluation Framework was developed and supported by indicators and tools for application by over 100 diverse projects. The framework bridges three pillars of system, information, and service quality; use and user satisfaction; and net quality, access, and productivity benefits. As Infoway's role evolved from a strategic investor to solutions provider, so too has the evaluation strategy from guidance and thought leadership around a common framework towards performance measurement and primary evaluation driven by setting priorities, measuring progress and reviewing outcomes.


Bobby Gheorghiu

Manager, Trending & Performance, Canada Health Infoway
Bobby is a Manager, Trending and Performance with Canada Health Infoway, where he works with diverse stakeholders in government, academia, private and public sectors to develop and monitor performance targets for initiatives such as PrescribeIT, Canada's national e-prescribing service... Read More →

Simon Hagens

Director, Performance Analytics, Canada Health Infoway
Simon Hagens is Group Director, Performance Analytics at Canada Health Infoway. In fourteen years with Infoway, Simon's largest contributions have been the development and implementation of the Benefits Evaluation strategy and the establishment of adoption requirements to drive user... Read More →

Tuesday May 28, 2019 10:00 - 11:30
Bedford Room - Conference Level

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